Engaging with our stakeholders

Proactively engaging with our stakeholders helps us to understand their wants and needs, gain better insights into our material business risks, and identify opportunities to create shared value that are beneficial to both Vicinity and our stakeholders.  

Strong stakeholder relationships are key to business success and delivering our broader strategy.

We identify and select which stakeholders to engage with based on who is impacted by Vicinity or has the ability to impact our business.

Our stakeholders

Consumers and local communities

How we engage

  • Through centre management offices and customer services desks
  • Direct engagement (through focus groups, one-on-one interviews) and third party research organisations
  • Social media and centre websites
  • Community engagement in development projects

Material interests

  • Providing the best retail mix to service consumer wants and needs
  • Providing convenient and safe shopping experiences 

Our response

We are focused on understanding our consumers’ wants and needs, behaviours and pain points to make their experiences better, easier and more enjoyable. Learn more

 

Retailers

How we engage

  • Initially through national and centre leasing teams
  • Ongoing engagement with centre management teams

Material interests

  • Increasing customer visitation and dwell time
  • Supportive centre management and leasing services
  • Successful marketing initiatives

Our response

Partner with our retailers to understand how we can support the success of their retail operations. Learn more 

 

 

Investors

How we engage

  • Annual General Meeting
  • Annual Report
  • Annual and half yearly results presentations
  • ASX announcements
  • Investor Centre website
  • Direct email communications
  • Meetings with major institutional investors 

Material interests

  • Meeting and exceeding financial expectations
  • Responding to changing consumer trends
  • Successfully delivering our development pipeline
  • Maintaining a strong reputation through regular and transparent disclosure 

Our response

Providing regular, transparent disclosure on our risks, opportunities, performance and achievements. Visit our 2017 Annual Report and Transparency to Investors.   

 

Government and regulators

How we engage

  • Compliance reporting
  • Site visits
  • One on one meetings 

Material interests

  • Compliance with all laws and regulations
  • Tax transparency
  • Collaborative partnerships that support local economic development 

Our response

We engage with government and regulators in an open, transparent and constructive manner. At a local level, we partner with local councils to address economic and social issues in local communities. Learn more

 

Industry groups

How we engage

  • Active participation in industry working groups and roundtables
  • One-on-one meetings
  • Participation in annual sustainability assessments

Material interests

  • Solving industry-wide issues and improving sustainability performance
  • Understanding commercial realities of industry issues

Our response

Engage with industry groups to learn, share our experiences and find collaborative solutions to issues impacting the industry. Learn more

 

 

 

 

 

 

 

 

 

Strategic partners 

How we engage

  • Quarterly property performance review meetings
  • 6-weekly Project Control Group meetings for development projects
  • Monthly and quarterly reports
  • Site visits and one-on-one meetings 

Material interests

  • Deliver stable and growing returns
  • Responding to changing consumer trends
  • Providing an appropriate level of timely reporting
  • Delivering on investment objectives 

Our response

Ensuring stable and growing returns through successful asset management and development project delivery. Learn more

 

Suppliers and contractors

How we engage

  • Managing contracts and performance through our vendor management office
  • Development project control group meetings
  • One-on-one meetings 

Material interests

  • Building collaborative and mutually beneficial partnerships
  • Timely payment for services
  • Fair business practices 

Our response

Create long-term relationships and make a positive impact on our communities and the environment. Learn more

 

Our People

How we engage

  • Quarterly town halls
  • Bi-annual senior leadership forums
  • Monthly senior leader briefings
  • Annual employee engagement survey
  • Annual diversity and inclusion survey
  • Regular updates on the Intranet
  • Half-yearly performance reviews and quarterly development plan meetings with people leaders

Material interests

  • Learning and career development opportunities
  • Flexibility to balance professional and personal needs and ensure health and wellbeing
  • A workplace that provides equal opportunities 

Our response

Creating a diverse and inclusive workplace, appropriately compensating our people and enabling them to develop meaningful careers. Learn more

 

Community groups 

How we engage

  • National and local partnerships and sponsorships
  • Regular liaison through centre management and corporate offices

Material interests

  • Supporting community causes through direct and in-kind contributions
  • Partnerships to address community issues

Our response

We shape better communities through our strategic community investment program which focuses on addressing youth unemployment and disengagement.  Learn more