Our culture

At Vicinity we recognise the link between organisational culture and performance.

In FY20 we invested significantly in understanding where there are opportunities in our current culture to maximise performance for Vicinity. 

As part of this process, we conducted conversations with our Executive Committee and Senior Leaders and invited over 300 team members to participate in culture, values and behaviours workshops nationally.  These conversations had high levels of engagement and along with data collected from previous employee surveys, enabled us to define what our desired culture state is for Vicinity.  This will provide a foundation for our focus on a high performance culture into FY21.

Our culture was tested during FY20 through the start of the COVID-19 pandemic.  Reassuringly, as part of our COVID-19 ‘pulse check’ surveys, we measured our team members’ levels of company confidence.  In the surveys run between March and June 2020, our people reported a level of company confidence of 92 per cent in March, 78 per cent in April and 82 per cent in June, reflecting favourably on our response to the pandemic.

Our values

Our values encapsulate the mindsets and behaviours critical to enabling a culture of high performance.

Our values are part of who we are and are intrinsic to our success. They come to life through the actions we take, the decisions we make, the lessons we learn and the stories we share.  We support this by creating a work environment where everyone can be themselves and make a difference, at work and in the communities in which we exist.

Our people

We continue to shape our organisation to ensure we are well placed to deliver our strategy and respond to an evolving retail and economic landscape.

In FY20, we hired 184 new team members at Vicinity and as at 30 June 2020, we have 1,292 Vicinity team members. 45 per cent of our people leaders are female, as is 33 per cent of our Executive Team.


Our people statistics in FY20



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To see more detailed data on our people, download our FY20 Performance Pack.